Refund Policy

14-day money-back guarantee

If you are not satisfied with your purchase for any reason, you can request a full refund within 14 days of the payment. This applies to every payment processed through our reseller and Merchant of Record, Paddle.com — one-time extension purchases, Windows applications, and membership payments (including renewals).

How to request a refund

• One-time purchases: open My Page and click Refund next to the product — the refund is submitted immediately, no explanation needed.
• Membership payments or anything else: email contact@iiiahalab.com with the email address you purchased with. We respond within 3 business days.
• You can also contact Paddle directly at paddle.net using your order details.

After a refund

• Refunds are issued to the original payment method by Paddle and typically appear on your statement within 5–10 business days.
• The refunded license (or membership) is deactivated and the product will no longer run on your device.

Cancelling a membership

You can cancel your membership at any time from My Page. Cancellation stops future payments; you keep access until the end of the current billing period. To have the most recent payment refunded as well, use the 14-day guarantee above.